Warranty
Every watch sourced by 12-24.com comes in a full set with an original manufacturer warranty card stamped on the purchase date. This card unlocks service at any official service centre worldwide, including the dedicated hubs in Dubai.
Should you ever need assistance, our concierge team will coordinate the service booking, insurance collection, and courier delivery to the authorised workshop, keeping you updated at each stage.
Return & buyback
Luxury watches are covered by the manufacturer’s warranty, therefore functional issues are resolved through service rather than exchange. We inspect the watch together with you during handover and provide authentication paperwork for your records.
If the watch ultimately does not suit you, we can buy it back within three days of delivery at up to 90% of the purchase price (the piece must remain unworn and in the same condition). After that, our consignment programme can list it to our VIP network until it finds a new owner.
Every watch is delivered with the original manufacturer warranty card stamped on the date of purchase. This warranty is valid worldwide, so you can service the watch at any authorized service center, including the official hubs in Dubai.
Yes. We coordinate service appointments with official brands and trusted independent workshops in Dubai. We handle pick-up, paperwork, and insured transport so you only need to approve the service quote.
For ready-stock pieces we provide a three-day inspection window: if the watch remains unworn and sealed, we can either exchange it or buy it back at up to 90% of the purchase price. For bespoke or sourced-to-order pieces we follow the manufacturer’s warranty route.
Each watch is double-inspected with Swiss tools, verified against manufacturer archives, and accompanied by an authenticity sheet from 12-24. We can also arrange third-party authentication in Dubai before final payment.